Warranty

What Is Covered

This Warranty covers defects in materials or workmanship in manufacturing of the UV unit, including housing corrosion causing leakage and plastic component degradation, except as provided below.

For How Long

  • This warranty runs for the following periods from the date of installation, except in the case of replacement Lamps/Quartz which run from the date of purchase (“Warranty Period”).
  • Reactor vessel – Lifetime for the original owner.
  • Electrical enclosure and components – 3 years.
  • Pressure switch – 3 years.
  • Lamp/Quartz assemblies – full replacement for 1 year.  Prorated from 12 to 18 months.

What Is Not Covered

This warranty does not cover systems that were not installed in compliance with the instructions by a licensed plumber/contractor or that have been abused or operated incorrectly. It also does not cover the following:

  • Incidental or consequential damages caused by a failure of the product.
  • Mechanical Abuse
  • Glass/quartz Component Breakage
  • Improper Installation
  • Damage caused by fire, flood or acts of God.
  • Operation At Pressures Greater Than 60 PSI (4.13 Bar)
  • Freeze Damage
  • Improper Operating Voltage
  • Costs of shipping to and from Purity UVC for covered items.
  • UV units received with factory identification missing, mutilated, or altered, or systems received containing components not supplied by Purity UVC or modified in any way.

What Purity UVC Will Do

Purity will replace the covered defective part of the system, or if necessary, the UV unit and send it to the User with installation instructions for a licensed plumber/contractor, via UPS Surface, at the User’s expense.

How To Get Service

To receive service under this Warranty, the User must contact Purity UVC llc within the Warranty Period to describe the problem to a customer service representative who will verify that the product is under warranty and determine whether a part or the system will be replaced. If so, Purity will send the User a Return Authorization Code (RAC). The User will be required to return the UV unit freight prepaid to Purity for Limited Warranty evaluation, and accompanied by Purity’s RAC, photocopy of original invoice and proof of a licensed plumber/contractor’s installation. The User will be responsible for any freight damage associated with such return. Unit or component failures found to be covered under this Limited Warranty will be repaired or replaced (at Purity’s option) without cost to the User and will be returned to the User via UPS Surface, at the User’s expense. UV units received unaccompanied by the required documentation will not be accepted by Purity for Warranty evaluation and will be returned to the User in the same condition as received, freight collect (COD) if the User fails to provide the required documentation within ten (10) days from date of notification of missing documentation from Purity UVC. Any unit returned to Purity COD or freight collect will be rejected from the freight carrier.

How State Law Applies

This warranty gives you specific rights and you may have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.